Contact information
CONTACT INFORMATION
Contact Information
For inquiries regarding RICAYO products, orders, shipping, or other matters, please contact us through the channels below.
CONTACT
Contact Us
Contact Form
We accept inquiries regarding RICAYO products, orders, shipping, custom orders, and other matters.
CONTACT FORM: Contact us here
EMAIL: info@ricayo.com
For customer inquiries, please contact us through our contact form or by email.
BUSINESS INFORMATION
Business Information
Company
AIRIE Co., Ltd.
Brand
RICAYO
Representative
Ichiro Kubota, Representative Director
Operations Manager
Rika Matsunami, Senior Managing Director
Address
9 Higashisho-ji, Odaka-cho, Midori-ku
Nagoya, Aichi 459-8001, Japan
Telephone
For customer inquiries, please contact us through our contact form or by email.
BUSINESS HOURS
Business Hours & Holidays
Business Hours
Monday–Friday, 10:00 AM–6:00 PM
Japan Standard Time (JST)
Holidays
Saturdays, Sundays, and Japanese public holidays.
During certain peak periods, we may operate, produce, or ship orders on days that are normally non-business days.
Online Inquiries
Our contact form and email are available for submissions 24 hours a day.
Inquiries received outside business hours or on non-business days will be handled in order from the following business day onward.
ORDER INQUIRIES
Order Inquiries
Please Provide Your Order Number
If you are contacting us regarding an existing order, please provide your order number and the name of the person who placed the order so that we can assist you more efficiently.
If you are contacting us regarding your shipment status or a change to your shipping address, please also provide your order number.
If you are contacting us because your item arrived damaged or defective, or because you received an item different from what you ordered, please provide your order number together with photographs or videos showing the condition of the product, outer shipping box, packaging materials, shipping label, damaged areas, and any other relevant details.
RESPONSE
Responses to Inquiries
Our Response
We will review and respond to inquiries in the order they are received.
Depending on the nature of your inquiry and the volume of inquiries we are receiving, it may take additional time for us to respond.
If You Do Not Receive Our Email
If you cannot find an email from RICAYO, please check your spam or junk mail folder.
We recommend checking your email settings to ensure that you can receive messages from "@ricayo.com".
LANGUAGE
Languages for Customer Support
Supported Languages
RICAYO accepts inquiries in English or Japanese.
Depending on the nature of your inquiry, it may take additional time for us to respond.
CONTACT
Contact RICAYO
If you have any questions regarding our products, your order, shipping, or other matters, please contact RICAYO through our contact form or by email.
CONTACT FORM: Contact us here
EMAIL: info@ricayo.com