In this Policy, "personal information" means information such as your name, address, email address, telephone number, or other information that identifies an individual, information that can identify an individual when combined with other information, and any other information treated as personal information or equivalent information under applicable laws.

We may use the personal information we collect for the following purposes:

• To receive, confirm, and manage orders
• To produce, inspect, package, ship, and deliver products
• To produce made-to-order, customized, and personalized products and confirm order details
• To process payments and related transactions
• To arrange international delivery through DHL and other shipping carriers
• To handle procedures necessary for export, import, and customs clearance
• To communicate with you regarding orders, production status, shipment, and delivery status
• To respond to inquiries and provide customer support
• To handle returns, exchanges, remakes, refunds, and other after-sales services
• To prevent unauthorized use, unauthorized access, fraud, and other improper activities and to maintain the security of the Service
• To provide information about our products, services, campaigns, and other offerings
• To analyze intended product use, how customers learned about or became interested in RICAYO, survey responses, and other information in order to improve our products, services, website, advertising, and marketing activities
• To understand and analyze the use of the Service and our products and services and to improve and develop them
• To measure, analyze, and improve the effectiveness of our website, advertising, and marketing activities
• To provide information, advertising, or services that may be relevant to your interests
• To comply with legal and regulatory requirements
• To address disputes, claims, and other issues and to protect our rights and interests and those of third parties
• For purposes incidental to any of the purposes described above

Where applicable law requires your consent before we send marketing emails or other electronic marketing communications, we will obtain the required consent before doing so.

You may unsubscribe from future marketing emails by using the unsubscribe method provided in our marketing communications.

Our website may use cookies and similar technologies to enable the proper operation of the Service, improve convenience and user experience, understand and analyze usage, prevent unauthorized use, measure advertising and marketing effectiveness, and otherwise provide and improve the Service.

Cookies are pieces of information stored on your browser or device when you use a website. Cookies do not necessarily identify you directly on their own, but they may be capable of identifying an individual when combined with other information.

We and third-party service providers we use may use cookies and similar technologies to analyze use of the Service, improve our services, measure advertising effectiveness, and for other related purposes.

You may be able to manage or disable cookies through your browser settings or other available methods. However, if you disable cookies that are necessary for the operation of the Service, certain features of our website may not function properly.

Where applicable law requires consent for the use of cookies or similar technologies, we will provide an appropriate method for you to make a choice or provide consent.

We do not disclose or share your personal information with third parties except where you have provided consent, where necessary to conduct our business or provide the Service, or where permitted or required by applicable law.

We may disclose or share personal information in the following circumstances:

We may engage external service providers to process personal information on our behalf or provide them with information necessary to operate and provide the Service.

These service providers may include:

• E-commerce platform providers
• Payment service providers
• DHL and other shipping and logistics providers
• Customs brokers and other providers involved in international shipping and customs clearance
• Email and other communications service providers
• Website hosting, maintenance, and security providers
• Analytics, advertising, marketing, and related service providers
• Customer support providers and other providers necessary to operate the Service

When we use external service providers that process personal information, we endeavor to select and manage such providers appropriately and in accordance with applicable law so that personal information is handled appropriately.

The RICAYO online store is operated using Shopify.

In connection with your use of the Service, your personal information may be collected, stored, used, or otherwise processed by Shopify and other service providers we use.

The handling of personal information by these external service providers may also be subject to their respective privacy policies and other applicable terms.

RICAYO provides products and services to customers outside Japan and may use service providers located outside your country or region of residence or service providers that use servers or other infrastructure located in other countries or regions.

As a result, your personal information may be transferred to, stored in, or processed in countries or regions outside your country or region of residence, including Japan.

Where personal information is transferred internationally, we endeavor to implement appropriate safeguards where required in accordance with applicable law.

We may retain personal information for as long as necessary to fulfill the purposes described in this Policy or for as long as necessary for legal, accounting, tax, transaction recordkeeping, dispute resolution, and other legitimate purposes.

When personal information is no longer required to be retained, we will take appropriate measures, such as deletion, erasure, or anonymization, in accordance with applicable law and our data management practices.

We take necessary and appropriate security measures and endeavor to manage personal information appropriately in order to prevent or reduce the risk of unauthorized access, loss, leakage, destruction, damage, misuse, and other security risks.

We also endeavor to appropriately manage and supervise external service providers that process personal information where necessary.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Depending on applicable law, you may have certain rights regarding the personal information we hold about you, including:

• The right to request access to or disclosure of your personal information
• The right to request correction or updating of your personal information
• The right to request deletion or erasure of your personal information
• The right to request restriction or suspension of the use or processing of your personal information
• The right to request that certain disclosures of your personal information to third parties be stopped
• The right to object to certain processing of your personal information in certain circumstances
• The right to withdraw consent where our processing of your personal information is based on your consent
• Other rights available under applicable law

These rights may vary depending on your country or region of residence and the laws that apply to you.

If you submit a request to exercise any of these rights, we may verify your identity where necessary and will respond in accordance with applicable law.

The Service is generally intended for individuals who are legally capable of entering into a valid contract on their own behalf.

We do not intend to knowingly collect personal information from children in violation of applicable law.

If we become aware that a child's personal information has been provided to us in violation of applicable law, we will take appropriate action as necessary.

We may update or amend this Policy as necessary due to changes in applicable laws, changes to the Service, changes in how we handle personal information, or other circumstances.

The updated Policy will be made available by posting it on our website or through another appropriate method.

Where applicable law requires notice, consent, or another procedure in connection with a change to this Policy, we will comply with the applicable requirements.

If you have any questions regarding this Policy, our handling of personal information, or your privacy rights, please contact us using the information below.