Available Destinations

RICAYO products are shipped internationally from Japan.

Available shipping destinations can be confirmed during checkout.

We may be unable to ship to certain countries or regions due to legal requirements, transportation restrictions, carrier availability, or other circumstances.

Shipping Charges

If shipping charges apply, they will be displayed at checkout.

Before completing your order, please review the final order total displayed at checkout, including the product price, shipping charges, and any other applicable fees.

Shipping from Japan

RICAYO products are produced, inspected, and carefully packaged in Japan before being shipped internationally.

Shipping Carrier

International orders are shipped via DHL.

After your order has been shipped, you can track its delivery status using the tracking information provided in your shipping confirmation.

Delivery Time After Shipment

Delivery times after shipment vary depending on the destination country or region, customs clearance procedures, carrier conditions, and other circumstances.

We cannot guarantee a specific delivery date or time after your order has been shipped.

RICAYO Covers Customs Duties & Import Taxes

RICAYO ships international orders on a Delivered Duty Paid (DDP) basis.

Applicable customs duties, import taxes, value-added tax (VAT), and other import-related taxes and charges are paid by RICAYO.

Accordingly, you will not be required to pay additional customs duties or import taxes upon delivery beyond the total amount displayed at checkout.

The total amount payable by you is the amount displayed at checkout.

Processing & Shipping Time

Production and processing times vary by product.

The estimated shipping date or processing timeframe is displayed on each product page. Please review the applicable timeframe before placing your order.

Made-to-order, customized, and personalized products will also be produced and shipped according to the estimated timeframe stated on the applicable product page.

Shipping on Non-Business Days

As a general rule, we do not process shipments on Saturdays, Sundays, or Japanese public holidays.

However, during certain peak periods, production or shipping operations may also take place on days that are normally non-business days.

Delays in the Estimated Shipping Schedule

If we are unable to ship your order within the estimated shipping timeframe provided at the time of purchase, we will contact you as necessary and provide an updated estimated shipping timeframe.

Where required by applicable law, you may be given the option to consent to the delay or cancel your order and receive a refund.

Shipping Confirmation

Once your order has been shipped, a shipping confirmation will be sent to the email address provided with your order.

The shipping confirmation will include tracking information that you can use to check the delivery status of your shipment.

Tracking Your Shipment

After shipment, you can check the delivery status using the tracking information provided in your shipping confirmation.

Please note that tracking information may take some time to become available or update after the shipment has been dispatched.

Customs Procedures

International shipments are subject to customs clearance procedures in accordance with the laws and regulations of the destination country or region.

RICAYO normally prepares the customs documentation required for shipment. However, depending on the destination country or region and the circumstances of customs clearance, the carrier or customs authorities may ask the recipient to provide identification or other information or documentation required for customs clearance.

If such information or documentation is requested, please follow the instructions provided by the carrier or customs authorities.

Cooperation with Customs Clearance

Failure to provide required information or documentation may result in customs delays, storage of the shipment, return of the shipment to RICAYO, or other measures taken by the carrier or customs authorities.

Even when an order is shipped on a DDP basis, the recipient may still be required to provide identification, information, or documentation under the laws or customs procedures of the destination country or region.

Delays Due to Customs, Weather or Transportation Conditions

Delivery may be delayed due to weather, natural disasters, transportation conditions, customs procedures, carrier disruptions, strikes, social or political circumstances, or other events beyond RICAYO's reasonable control.

RICAYO cannot guarantee a specific delivery date or time where delays occur after shipment due to these circumstances.

In the event of widespread delivery delays, we may be unable to contact each customer individually.

For the latest delivery status, please refer to the tracking information provided in your shipping confirmation and any updates provided by the carrier.

Accuracy of Shipping Information

When placing your order, please provide complete and accurate shipping information, including the recipient's name, address, postal code, state or region, telephone number, and any other information required for delivery.

If you are sending the order directly to someone else as a gift, please carefully review the recipient and shipping information before completing your order.

Incorrect or incomplete shipping information may result in delivery delays, failed delivery, return of the shipment, or other delivery issues.

Changes to the Shipping Address

If you need to change the shipping address after placing your order, please contact RICAYO as soon as possible.

Depending on the production and shipping status of your order, we may be unable to make the requested change.

Once an order has been shipped, changes to the delivery address may not be possible depending on the carrier's policies and the status of the shipment.

Packages Returned to RICAYO

If a shipment cannot be delivered and is returned to RICAYO due to the recipient's extended absence, refusal to accept the shipment, incorrect or incomplete shipping information, failure to cooperate with required customs procedures, or other circumstances attributable to the customer, we will determine the appropriate resolution based on the nature of the product, its condition upon return, costs actually incurred by RICAYO, and applicable laws.

Reshipment

If reshipment is possible and you request that the order be shipped again, you will be responsible for the shipping charges and any other costs required for reshipment.

Depending on the nature of the product, including made-to-order, customized, and personalized products, and its condition upon return, reshipment may not be possible.

Please Inspect Your Order as Soon as Possible After Delivery

RICAYO packages each order with international transportation in mind and secures the product to help prevent movement inside the shipping box during transit.

Please inspect the product and packaging as soon as possible after delivery.

If your item arrives damaged, including damage occurring during transit, is defective, or differs from what you ordered, please contact RICAYO within three days of delivery.

To verify the condition of the shipment and, where necessary, submit a claim or investigation request to the carrier, we may ask you to provide photographs or videos showing the product, outer shipping box, packaging materials, shipping label, damaged areas, and any other relevant details.

Please retain the product and all packaging materials until our review has been completed.

Any return, replacement, remake, refund, or other resolution will be handled in accordance with RICAYO's Return & Refund Policy.

If you have any questions regarding your shipping address, shipment status, customs clearance, delivery issues, or other shipping-related matters, please contact RICAYO.

Please have your order number available when contacting us so that we can assist you more efficiently.

Please contact us through our contact form or by email.

EMAIL: info@ricayo.com