These Terms apply to all matters relating to the use of the Service and the purchase of products between you and us.

In addition to these Terms, we may establish a Legal Notice, Shipping Policy, Return & Refund Policy, Privacy Policy, notices stated on individual product pages, and other rules or policies (collectively, the "Additional Terms").

The Additional Terms form part of these Terms. If there is any inconsistency between these Terms and the Additional Terms regarding a particular matter, the applicable Additional Terms will prevail with respect to that matter.

You must use the Service in compliance with these Terms and all applicable laws and regulations.

Certain features of the Service may allow you to use a customer account or other account-based functionality.

If any information you have registered changes, you are responsible for updating that information as necessary.

If you use an account or other authentication credentials, you are responsible for managing them appropriately and securely.

You may place an order for products through the Service using the methods specified by us.

A sales contract for the applicable product is formed when, after you place an order, we notify you that your order has been accepted.

However, we may cancel all or part of an order if we discover that a product is unavailable, there is an obvious error in pricing or product information, payment cannot be completed, fraudulent or unauthorized use is suspected, delivery to the specified destination is not possible, or other circumstances make it difficult for us to accept or fulfill the order.

In such cases, we will notify you and, if payment has already been made, process any necessary refund.

Product prices are the amounts displayed on the applicable product pages or elsewhere on the Service.

If shipping charges or any other amounts payable by you apply, they will be displayed on the product page, during checkout, or elsewhere on the Service as appropriate.

Payment methods, timing of payment, and other payment conditions are subject to the information displayed on the Service and the terms established by the applicable payment service provider.

RICAYO ships international orders on a Delivered Duty Paid (DDP) basis. Applicable customs duties, import taxes, value-added tax (VAT), and other import-related taxes and charges are paid by us. You will not be required to pay additional customs duties or import taxes upon delivery beyond the total amount displayed at checkout.

We may offer made-to-order, customized, and personalized products produced according to product specifications, fabrics, colors, messages, or other details selected or specified by you.

Before placing your order, please carefully confirm that the selected product, specifications, fabric, color, message, name, date, and any other information or instructions you provide are correct.

Once production has begun based on the details you provided, changes generally cannot be accepted.

However, changes may be possible depending on the production status. If you notice an error in the information you submitted, please contact us as soon as possible.

If you provide us with another person's name, anniversary date, message, or other information, you represent that you have the necessary authority to provide that information and permit its use in producing the product.

Because our products include items that enter production after an order is placed, as well as made-to-order, customized, and personalized products, changes or cancellations for customer convenience after an order has been confirmed are generally not accepted.

In particular, once production has begun based on your specifications, changes or cancellations generally cannot be accepted.

However, this does not apply where we determine that a change or cancellation can be accommodated based on the production status or other circumstances.

If we exceptionally accept a cancellation, you may be responsible for payment processing fees, production costs already incurred, and other actual non-refundable costs incurred by us.

If we are unable to produce or supply a product, we may cancel all or part of the order and refund the applicable amount.

Nothing in this Article limits any rights available to you under applicable law.

RICAYO products are shipped internationally from Japan.

Available shipping destinations can be confirmed during checkout.

We may restrict or suspend shipping to certain countries or regions due to legal requirements, transportation restrictions, carrier availability, or other circumstances.

International shipments are subject to customs clearance procedures in accordance with the laws and regulations of the destination country or region.

We normally prepare the customs documentation required for shipment. However, depending on the destination country or region and the circumstances of customs clearance, the carrier or customs authorities may ask the recipient to provide identification or other information or documentation required for customs clearance.

If such information or documentation is requested, you must cooperate with the required customs procedures in accordance with the instructions provided by the carrier or customs authorities.

Even when an order is shipped on a DDP basis, the recipient may still be required to provide identification, information, or documentation under the laws or customs procedures of the destination country or region.

Production, shipping schedules, and other delivery conditions are subject to the information stated on the applicable product page and in our Shipping Policy.

International orders are shipped via DHL.

Shipment or delivery may be delayed due to weather, natural disasters, transportation conditions, customs procedures, carrier disruptions, strikes, social or political circumstances, or other events beyond our reasonable control.

When placing an order, you must provide complete and accurate delivery information, including the recipient's name, address, postal code, state or region, telephone number, and any other information required for delivery.

If a shipment cannot be delivered and is returned to us due to the recipient's extended absence, refusal to accept the shipment, incorrect or incomplete shipping information, failure to cooperate with required customs procedures, or other circumstances attributable to the customer, we will determine the appropriate resolution based on the nature of the product, its condition upon return, costs actually incurred by us, and applicable laws.

If reshipment is possible and you request that the order be shipped again, you will be responsible for the shipping charges and any other costs required for reshipment.

For further details regarding shipping and delivery, please refer to our Shipping Policy.

Due to the nature of our products, returns, exchanges, and refunds for customer convenience are generally not accepted.

Due to their nature, made-to-order, customized, and personalized products generally cannot be returned, exchanged, or canceled for customer convenience once production has begun.

If your item arrives damaged, including damage occurring during transit, is defective, or differs from what you ordered due to an error on our part, we will handle the matter in accordance with our Return & Refund Policy.

Please inspect your order as soon as possible after delivery. If your item is damaged or defective, or if you received an item different from what you ordered, please contact us within three days of delivery.

To verify the condition of the item, we may ask you to provide photographs or videos showing the product, outer shipping box, packaging materials, shipping label, damaged areas, and other relevant details.

For detailed conditions and procedures regarding returns, exchanges, remakes, refunds, and other resolutions, please refer to our Return & Refund Policy.

Nothing in this Article limits any rights to returns, refunds, or other remedies available to you under applicable law.

Our products are processed and crafted by hand.

As a result, even products of the same type may have slight individual variations in the shape of the flowers, glitter application, decoration, arrangement, finish, and other details.

In addition, for products made with patterned materials such as kimono textiles, tweed, or other patterned fabrics, the appearance of the pattern, color placement, design, and other visual characteristics may vary depending on where the fabric is cut.

We make reasonable efforts to display product images as accurately as possible. However, actual colors and textures may appear different depending on your device, display, browser, screen settings, photography conditions, and other factors.

Reasonable variations resulting from these product characteristics do not constitute defects.

However, nothing in this Article limits any rights available to you under applicable law.

When using the Service, you must not engage in any of the following activities:

• Any act that violates applicable laws, regulations, or public order and morals.
• Any criminal act or act related to criminal activity.
• Any act that infringes our intellectual property rights or those of a third party, including copyrights and trademarks.
• Any act that infringes the privacy or other rights or interests of us or any third party.
• Any act that places an excessive burden on the servers, systems, networks, or other infrastructure of the Service or interferes with their normal operation.
• Any unauthorized access to the Service or attempt to gain unauthorized access.
• Impersonating another customer or any third party.
• Using the Service with false or inaccurate information.
• Purchasing products or using the Service for fraudulent or improper purposes.
• Any act that causes disadvantage, damage, or nuisance to us or any third party.
• Providing benefits, directly or indirectly, to organized crime groups or other antisocial forces.
• Any other act that we reasonably determine to be inappropriate for the proper operation of the Service.

Copyrights, trademarks, and other intellectual property rights relating to text, product photographs, images, videos, logos, brand names, designs, illustrations, and other content appearing on the Service belong to us or to third parties who hold legitimate rights to such content.

Except where permitted by applicable law, you may not reproduce, republish, modify, distribute, sell, publicly transmit, or otherwise use such content without permission from us or the applicable rights holder.

We may temporarily suspend or interrupt all or part of the Service due to system maintenance or inspection, equipment failure, communication failure, natural disasters, power outages, cyberattacks, suspension of third-party services, or other unavoidable circumstances.

We may also change the content of the Service or discontinue all or part of the Service.

In the event of a material change or discontinuation, we will provide notice through our website or another appropriate method where reasonably possible.

We make reasonable efforts to ensure the accuracy, security, and appropriateness of the Service and the information provided through it. However, we do not guarantee that the Service will always be available without interruption or operate normally where communication failures, system failures, failures of third-party services, or other circumstances beyond our reasonable control occur.

Except where we are liable under applicable law, we will not be liable for damages arising from natural disasters, transportation or traffic conditions, customs procedures, communication failures, carriers or other third parties, social or political circumstances, or other events beyond our reasonable control.

Where you suffer damage due to circumstances attributable to us, our liability will be determined in accordance with applicable law.

Nothing in these Terms excludes or limits any rights or remedies available to you under applicable consumer protection laws or other mandatory laws.

We handle personal information obtained through your use of the Service appropriately in accordance with our separately established Privacy Policy and applicable laws.

We may amend these Terms in accordance with applicable law when necessary due to changes in laws or regulations, changes to the Service, or other circumstances.

When these Terms are amended, we will, where necessary, provide notice of the changes and their effective date by posting them on our website or through another appropriate method.

The amended Terms will apply from the effective date specified by us.

However, where applicable law requires your consent or another procedure, we will comply with such requirements.

These Terms and any contract relating to the Service, including its formation, validity, performance, and interpretation, are governed by the laws of Japan.

Unless otherwise required by applicable law, any dispute arising between you and us in connection with the Service will be subject to the agreed jurisdiction of the courts in Japan having jurisdiction over the location of our principal office.

Nothing in this Article excludes or limits any rights, protections, or jurisdiction available to you under mandatory consumer protection laws or other mandatory laws applicable in your country or region of residence.

If you have any questions regarding these Terms or the Service, please contact RICAYO through our contact form or by email.

Our contact form and email are available for submissions 24 hours a day. Inquiries received outside business hours or on non-business days will be handled in order from the following business day onward.