Returns and exchanges for customer convenience are generally not accepted

As a general rule, we do not accept returns, exchanges, cancellations, or refunds due to a change of mind, ordering error, difference in expectations, or other reasons attributable to the customer.

In particular, made-to-order, customized, and personalized products are individually produced based on the specifications provided by the customer and cannot be modified or canceled once production has begun.

Please carefully review all order details, including the product, color, fabric, quantity, message, name, date, shipping address, and any other applicable specifications before placing your order.

This does not apply where otherwise required by applicable law.

Customer-Requested Cancellations

As a general rule, we do not accept cancellations requested for reasons attributable to the customer once an order has been placed.

RICAYO products may include made-to-order, customized, and personalized items, and preparation or production may begin after your order is confirmed.

In particular, once production has begun, modifications or cancellations cannot be accepted.

Exceptional Cancellations

If, under exceptional circumstances, RICAYO agrees to accept a cancellation, you may be responsible for any actual, non-refundable costs incurred in connection with payment processing or other services, depending on the payment method and circumstances.

Cancellations by RICAYO

If we are unable to produce or supply an item due to material shortages or other circumstances, we may contact you to cancel the order and issue a refund.

Refunds will generally be issued to the original payment method used for the order.

If a refund cannot be processed through the original payment method, we will provide instructions for another appropriate refund method.

Delays in the Estimated Shipping Schedule

If we are unable to ship your order within the estimated shipping timeframe provided at the time of purchase, we will contact you as necessary and provide an updated estimated shipping timeframe.

Where required by applicable law, you may be given the option to consent to the delay or cancel your order and receive a refund.

Eligible Issues

If any of the following applies, we will review the condition of the item and provide a replacement, remake, refund, or other appropriate resolution depending on the circumstances.

• You received an item different from what you ordered
• The item arrived damaged
• The item was damaged during transit
• The item has a defect attributable to RICAYO

Notification Period

Please inspect your order as soon as possible after delivery. If your item is damaged, defective, or different from what you ordered, please contact RICAYO within three days of delivery.

To verify the condition of the shipment and, where necessary, submit a claim or investigation request to the carrier, we may ask you to provide photographs or videos showing the product, outer shipping box, packaging materials, shipping label, damaged areas, and any other relevant details.

Please retain the product and all packaging materials until our review has been completed.

STEP 01 — Contact RICAYO

Please contact us within three days of delivery and provide your order number together with photographs, videos, or other information showing the condition of the item.

STEP 02 — Review of the Item

We will review the condition of the item and the circumstances of delivery based on the information you provide.

We may request additional photographs, videos, or other information if necessary.

STEP 03 — Resolution

Based on the results of our review, we will provide instructions regarding the appropriate resolution, which may include a replacement, remake, refund, or another appropriate remedy depending on the circumstances.

If the item must be returned, RICAYO will provide instructions regarding the return procedure.

Please do not return any item before receiving return instructions from RICAYO.

STEP 04 — Replacement, Remake or Refund

If a replacement or remake is approved, we will begin preparing the replacement item after the necessary review has been completed.

Made-to-order and customized products may require additional time because a new item may need to be produced.

If a refund is approved, it will generally be issued to the original payment method used for the order.

Refund Method

When RICAYO issues a refund, the refund will generally be processed to the original payment method used for the order.

If you paid by credit card, the refund will be processed to the credit card used for your purchase.

The time required for the refund to appear on your account or statement may vary depending on your card issuer, financial institution, or payment service provider.

If a refund cannot be processed through the original payment method, we will provide instructions for another appropriate refund method.

Returns Without Prior Authorization

If an item is returned without contacting RICAYO in advance, we may be unable to accept the return, exchange, or refund.

International returns may require customs procedures or other arrangements. Please wait for return instructions from RICAYO before sending any item back to us.

Retention of Products & Packaging

Until our review has been completed, please retain the product, accessories, outer shipping box, packaging materials, shipping label, and any other materials included with the shipment.

If damage during transit is suspected, these materials may be required for an investigation or claim with the carrier.

Timing for Replacement or Remade Items

Made-to-order, customized, or personalized replacement items may require additional time for production before they can be shipped.

As a general rule, returns and exchanges will not be accepted in the following circumstances:

• Returns or exchanges requested for reasons attributable to the customer
• Returns or exchanges based on personal preference, including where the product differs from the customer's expectations or impression
• Products damaged, soiled, or otherwise altered due to the customer's handling
• Made-to-order or customized products correctly produced according to the specifications provided by the customer
• Products correctly produced or personalized according to information provided by the customer
• Variations that reasonably arise from the nature of the product, materials, or handcrafted production process
• Other circumstances not attributable to RICAYO

Nothing in this section is intended to limit any rights available to you under mandatory laws applicable in the country or region to which your order is delivered.

Packages Returned to RICAYO

If a shipment cannot be delivered and is returned to RICAYO due to the recipient's extended absence, refusal to accept the shipment, incorrect or incomplete shipping information, failure to cooperate with required customs procedures, or other circumstances attributable to the customer, we will determine the appropriate resolution based on the nature of the product, its condition upon return, costs actually incurred by RICAYO, and applicable laws.

If reshipment is possible and you request that the order be shipped again, you will be responsible for the shipping charges and any other costs required for reshipment.

If you have any questions regarding returns, exchanges, or refunds, or if your item arrives damaged or defective, please contact RICAYO with your order number and photographs or videos showing the condition of the item.

Please contact us through our contact form or by email.

EMAIL: info@ricayo.com